How to manage agents

When you develop an agent, you need to complete the following basic operations:

1. Create a user for the agent 

In order for the agent to log in to the VOS3000 client for operation, first create a user for the agent (the user type should be set to the agent) and assign the operation rights to the agent user. (For details, please refer to the operation manual 2.12.1 User Management) 

2. Create an account for the agent

Agents, like customers, have an account in the system, and the account is the unique identifier of the agent in the system. The billing, recharging, and changing rates of the agent are all done through the account. Agents can create new accounts under their accounts to manage their own growing customers. (For details, please refer to the operation manual 2.4.1 and 2.4.3 ordinary account and proxy account.) After creating a new account for the agent, you must also add the agent user to the list of access users in the new account. (For details, please refer to Section 2.4.5 Account Permission Management in the Operation Manual)

3. Assign a rate group to the agent 

When an agent creates a new account for his or her own subsidiary, he or she needs to select a rate group for the new account. Resellers can create rate groups that are private to them, or they can use other rate groups in the system. If agents are allowed to use certain existing rate groups, they will need to add the agent users to the list of access users for these rate groups. (For details, please refer to the operation manual 2.2.1 Rate Rate Group Management)

Can refer to the official website video demonstration, the second half of the account management detailed demonstration of the entire process of agent creation


1. Possible reasons for not being able to pay sub-accounts after adding an agent:

Administrator rights to log in to the client to give the sub-account permissions to the agent user name, which will result in the agent user name not being able to recharge the sub-account

2. The agent account uses the lower rate:

For the agent to use the lower rate, the rate used by the agent’s sub-account is the rate used by the agent’s own account. The purpose of using this function is to control the total account balance of the agent’s sub-accounts not exceeding the agent’s own account balance, effectively controlling the business risk.

When the agent account uses the lower rate, the administrator cannot give the agent user the right to open the rate, and can only give the agent a fixed rate.

3. How do agents view the payment history of their accounts?

The agent needs to use his own authority to log in to the client, fill in the account number in the payment record, the account number is the agent’s own account, and the payment record can be seen after filtering.

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