VOS3000 VoIP Operation System
Introduction
VOS3000TM system is designed for VoIP operation by Linknat Limited.
Used for audio, data and multimedia services control, connection management, protocol adaptation, address resolution, routing, authentication, billing and so on. Support international standard protocol: SIP and H323.
Provide operation rate management, package management, account management, terminal management, gateway management, data query, data report, CDR analysis, cards management, alarm management, number management, system management and so on. Integrate extreme media proxy module, support millions phone card business. Under rigorously tested, stable, effective, safe and reliable.
Figure1-1 VoIPSolutions’Location
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Features
Hardware Security
VOS3000 support hot standby to ensure no single point of failure in the system. When master server failure, services can switch to slave server immediately.
Support network traffic, CPU utilization, memory utilization, hard disk real-time monitoring, can find unusual situations rapidly.
Hot standby needs to buy 2 copies of VOS3000 and hot standby module.
Software Security
System is designed to ensure safety, provide the following security:
SSH security reinforcement: prohibit root Telnet, SSH login will send email notification automatically
MySQL security reinforcement: binding the private network address, user without password is forbidden
Linux security reinforcement: login user check, service check
Password authentication mechanism: login uses SHA512, RSA2048, encrypt storage
with AES128
Detailed logs: time, operator, IP, content
Client login email notification
Detailed operation and privilege define
Backup database directory to do data recovery
Reliable Business
Load balance design, switch routing automatically, when abnormal
Graphical signaling tracing, ensure data integrity and service access, find problem
accurately
Analysis report, assess connection rate, average duration and system load
Call detail report, ensure integrity of each call
Dynamic blacklist, prevent malicious call
Centralized and Decentralized Control
VOS3000 is based on IP interconnection, administrators use client to manage and monitor the whole system.
Configure multi data in one client Guarantee data consistency and integrity Reduce errors brought by manual operation
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Flexible Billing
VOS3000 has flexible billing strategy and various packages, such as phone’s private rates, minimum consumption, package rent, gift money, gift time and so on. Support various business model, sales strategy and market plan.
Support pre-paid and post-paid
6+6, 1+1, 60+6, N+M
Real time billing, force cut off
Billing by prefix
Various package Extensive Compatibility
Summed up years of experience, VOS3000 has broad compatibility with all major equipment, through detailed configuration items to adapt special equipments.
Protocol compatibility: softswitch do unidirectional negotiation with terminal, support non-standard signaling filter and rebuild
Audio codec support: G.711, G.723, G.729, iLBC and so on
Video codec support: H.261, H.263, H.264, VP8 and so on
Fax support: T38
Specify audio and video codec
Support DTMF conversion and transmission settings: RFC2833, SIP INFO Routing Strategy
VOS3000 supports multiple routing strategies: according to the minimum rate routing (LCR), according to the connection rate (ASR) routing, priority, routing gateway group, identify black and white list and so on to meet business requirements.
Set priority for international business, load balance in gateways with the same priority. Support routing retry, when failed to connect a routing, system will try next one automatically. Support cross carrier networks, make interoperability across multiple carrier networks. Support routing optimization between different operators, ensure the best call quality.
Real Time Alarm
VOS3000 provides full alarm mechanism, beside monitor software and hardware, business conditions are also monitored. System will make audio alarm, interface alarm, send alarm email and dial alarm number to give alarm at the first time, keep business security and smooth.
Value Added Service
VOS3000 is a pure software solution, easy for upgrading, can achieve rapid response to new businesses. Audio service is designed in atomic operations, can be combined to meet business demands.
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Color ring back tone
Voicemail
Call transfer
Balance spots
IPPBX
Direct Callback
Audio self service
Value added modules are sold separately.
Various Reports
Terminal reports, whole sale reports
Clearing reports
Analysis reports
Phone card reports
Third Party Support
Support SIP message extension
Support HTTP + JSON interface
Applications
VoIP operation: whole sales, terminal business, phone card business, call routing control.
Enterprise/Industry customer: VoIP network construction and value added business applications (such as IP PBX, voicemail, CENTREX and so on).
Parameters
Items
Parameter
BHCA (Busy Hour Call Attempt)
4,320,000
CPS (Call Per Second)
1,200
Concurrency
5,000
Account
About 1,000,000
Fee Rate
About 2,000,000
Phone
About 50,000
Online Phone
About 20,000
Phone Card
About 6,000,000
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CDR
73G/Year/1000 Concurrency
Network Protocol
TCP、UDP、RTP、RTCP
Signaling Protocol
H323、SIP、RFC2833、H245
Interface Protocol
HTTP、HTTPS
Software Requirements
Operation System
Red Hat Enterprise Linux Server 64bit (5.4 to 6.4)
Hardware Requirements
CPU
Intel Xeon E5 Serials (or above)
Memory
8 G (or above)
Disk
146 G SAS (or above)
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Screenshorts
Figure1-2 AccountManagement
Figure1-3 CallAnalysis
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Figure1-4 ConnectAnalysis
Figure1-5 CallDistribution
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Functions
Rate Management
Function
Memo
Fee rate group
Independent with account, different accounts can have different rate groups
Fee rate prefix
Prefix match, support millions of rates
Fee rate level
International/Domestic/Local/Net
Fee rate billing time
Time in seconds, supports section fee rate
Import fee rate
Support excel and text files
Export fee rate
Support excel/txt/html
Filter fee rate
Filter by prefix/type/location
Section fee rate
Each section can set different amounts
Package Management
Function
Memo
Package
Account can have different packages, billing by cheapest one
Rent type
Support rent period and rent unit setting
Period rate
Support week period/month period/year period
Fee duration
According to area prefix, begin time and end time
Fee money
According to package rent time
Account Management
Function
Memo
Account
Support account id, account name, current balance, overdraft limit, billing rate, private rate, today consumption, billing gateway, phone, phone card, bind number, package, customer information
Billing
Real time billing, insufficient force cut off
Pay
Direct pay/Web pay/IVR pay
Fee rate
Different account can choose different fee rate group
Account’s phone
Enter account’s phone management
Account’s gateway
Enter account’s gateway management
Clearing account
Set routing gateway rate
Filter
Filter by agent id, account id, account name, type, phone number, gateway id, billing rate, status
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Call Analysis
Local Settings
Agent Management
Gateway Operation
Function
Memo
Trace length
Set trace time
Trace file size
Set trace file size
Call analysis
Detailed call signaling
Function
Memo
Minimize
Status bar/System tray
Auto lock
No operation automatically lock
Voice alarm
Critical/Major/Minor/General
Function
Memo
Agent
No limit on agent level, real time billing
State
Agent insufficient, sub account cannot use
Account
No difference between agent and account
Browse
Show agent relationship by filter and level
Function
Memo
Routing gateway
Support gateway id, prefix, mode, gateway group, lock type, line limit, priority, IP, password, callee black/white list group, memo, clearing account, clearing balance
Routing gateway
additional setting
Support type, protocol, signaling port, media proxy, encryption, routing prefix, period control, codec
Routing gateway
prefix management
Support allow/forbidden caller/callee prefix, caller/callee rewrite rule
Routing gateway
number management
Support automatically add area code for mobile, regional restriction for mobile, call restriction on local city
Routing gateway
switch
Support fault switch, longest prefix match, priority, line percent
Routing gateway
filter
Filter by account, gateway id, prefix, IP, lock type
Mapping gateway
Support gateway id, lock type, authorization type, gateway group, line limit, rouging gateway group, IP, account id, account name, password, priority, caller/callee black/white list group, memo
Mapping gateway
additional setting
Support gateway type, media proxy, RTP interrupt detection, mapping prefix, period control, codec
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Function
Memo
Mapping gateway
prefix management
Support allow/forbidden mapping caller/callee prefix, mapping caller/callee rewrite rule
Mapping gateway
Filter
Filter by account, gateway id, IP, lock type, authorization
Gateway group
Support gateway group, line limit, routing gateways, mapping gateways
Online routing
gateway
Show routing gateway id, prefix, number of calling, line limit, ASR, ACD, registered IP, register time, update time, duration, encryption type, softswitch
Online mapping
gateway
Show mapping gateway id, number of calling, line limit, ASR, ACD, registered IP, register time, update time, duration, encryption type, softswitch
Gateway status
Show gateway id, total calls, total connected, callee rejected, trunk error, trunk error, network error, caller abandon, average talk time, total talk time, IP
Phone Operation
Function
Memo
Phone
Support phone number, password, display caller id, lock type, authorization, monthly consumption, monthly min, monthly max, monthly service fee, billing rate, line limit, caller/callee black/white list group
Supplementary service
Support display caller id, call forwarding, do not disturb, call forwarding on period, call forwarding unconditional, call forwarding no reply, offline forward, call forwarding on busy
Lock type
Bar outgoing/Bar incoming/Bar all calls/No lock
Account
Support set account, change account
Online phone
Show phone number, number of calling, line limit, call in capacity, call in limitation, call out capacity, call out limitation, device id, protocol, registered IP, registration time, update time, duration, encryption type, local IP, softswitch
Business Analysis
Function
Memo
Routing Analysis
Support routing query by authentication method, device type, caller, callee
Call Analysis
Analysis call signaling to find problems
Registration Analysis
Analysis register signal to find problems
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Business Management
Function
Memo
Current call
Show caller, callee, calling gateway, called gateway, connect time, duration, continue duration, connect delay, calling code, caller audio traffic, callee audio traffic, caller coding, callee coding, caller information, callee information, caller DTMF, callee DTMF, media routing, calling device name, called device name, caller encryption type, callee encryption type, softswitch
Filter
Filter by caller, callee, gateway id, IP
Statistic
Show setup, call processing, progress, alerting, invite, trying, session progress, ringing, total call, total duration, media routing
Registration
management
Support add/import SIP account to generate routing gateway
Domain management
Show domain’s IP, do check every 15 minute
Operation performance
Show concurrency performance, system performance and CDR queue
Softswitch management
Support data synchronize
Audio Service
Function
Memo
Public audio
Support audio name, size, audio import and audition
Internal audio
Support audio name, size, audio import and audition
Language management
Show directory name, number of audios
Direct/callback
service
Show service name, number of menu, directory, service audio, device
Direct/callback audio
Support audio name, size, audio import and audition
Direct/callback
template
Show template id, name, number of menu, device
Direct/callback
device
Show access name, mark, number of service, creation time, access IP, access time
IP PBX service
Show service name, number of menu, directory, service audio, device
IP PBX audio
Support audio name, size, audio import and audition
IP PBX template
Show template id, name, number of menu, device
IP PBX device
Show access name, mark, number of service, creation time, access IP, access time
Value added service
Show service name, number of menu, directory, service audio, device
Value added audio
Support audio name, size, audio import and audition
Value added template
Show template id, name, number of menu, device
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Function
Memo
Value added device
Show access name, mark, number of service, creation time, access IP, access time
Phone polyphonic
ringtone
Support audio name, size, audio import and audition
Voice mail audio
Support audio name, size, audio import and audition
Alarm prompt audio
Support audio name, size, audio import and audition
Data Query
Function
Memo
CDR
Show caller, callee, begin time, end time, conversation time, charged duration, call charges, call expense, termination reason, hang up side, calling gateway, called gateway, caller IP, callee IP, account name, account id, agent id, call type, area prefix, incoming caller, incoming callee, outbound caller, outbound callee, calling device name, called device name, package duration, package charges, billing method, charge mode, continue duration, connect delay
CDR Filter
Filter by agent id, account id, account name, caller, calling gateway, callee, called gateway, caller IP, callee IP, incoming caller, incoming callee, outbound caller, outbound callee, begin time, end time
Payment record
Show account id, account name, money amount, account balance, type, payment time, mode, user, agent id, agent name, serial number
Payment Filter
Filter by agent id, account id, account name, type, begin time, end time, mode
Revenue Detail
Show account id, account name, total charges, total duration, local charges, local duration, domestic charges, domestic duration, international charges, international duration, net charges, net duration, total package, package duration, number of CDR
Gateway Bill
Show gateway id, IP, account id, account name, total charges, total duration, local charges, local duration, domestic charges, domestic duration, international charges, international duration, net charges, net duration, total package, package duration, number of CDR
Phone Bill
Show phone number, account id, account name, total charges, total duration, local charges, local duration, domestic charges, domestic duration, international charges, international duration, net charges, net duration, total package, package duration, number of CDR
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Function
Memo
Area Detail
Show area prefix, area name, total charges, total duration, package charges, package duration, number of CDR
Account Area
Show account id, account name, area prefix, area name, total charges, total duration, package charges, package duration, number of CDR
Account Balance
Show account id, account name, revenue, expenditure, agent id, agent name
Cards Query
Function
Memo
Phone card bill
Show card number, account id, total charges, total duration, local charges, local duration, domestic charges, domestic duration, international charges, international duration, net charges, net duration, total package, package duration, number of CDR
Bind number bill
Show incoming caller, card number, account id, total charges, total duration, local charges, local duration, domestic charges, domestic duration, international charges, international duration, net charges, net duration, total package, package duration, number of CDR
Clearing Query
Function
Memo
Account clearing
balance
Show account id, account name, number of CDR, total charges, total duration, clearing costs, clearing duration, total profit, package charges, package duration, clearing package amount, clearing package duration, routing clearing account id, routing clearing account name
Clearing account
detail
Show routing clearing account id, routing clearing account name, total charges, total duration, local charges, local duration, domestic charges, domestic duration, international charges, international duration, net charges, net duration, total package, package duration, number of CDR
Clearing gateway
detail
Show gateway id, IP, total charges, total duration, local charges, local duration, domestic charges, domestic duration, international charges, international duration, net charges, net duration, number of CDR
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CDR Analysis
Function
Memo
Connect analysis
Show gateway id, IP, total calls, total unconnected, total connected, total response, average talk time, total talk time
History performance
Show call performance in particular time
Gateway performance
Show gateway performance in particular time
Signaling analysis
Show call signaling flow
Interrupt analysis
Show gateway id, IP, termination reason, total call
Call distribution
Show call distribution, duration distribution, revenue distribution, expenditure distribution
Period connect
analysis
Show total calls, total response, ASR, average talk time in particular time
Gateway Area Analysis
Function
Memo
Mapping area analysis
Show gateway id, area prefix, area name, total calls, total unconnected, total connected, total response, average talk time, total talk time
Routing area analysis
Show gateway id, area prefix, area name, total calls, total unconnected, total connected, total response, average talk time, total talk time
Cross area analysis
Show mapping gateway, routing gateway, area prefix, area name, total calls, total unconnected, total connected, total response, average talk time, total talk time
Data Report
Function
Memo
Bill report
Include revenue detail report, gateway bill report, phone bill report, account area report, account balance report
Cards report
Include phone card bill report, bind number bill report
Clearing report
Include clearing account detail report, clearing gateway detail report, account clearing balance report
Analysis report
Include mapping gateway analysis report, routing gateway analysis report, mapping gateway location analysis report, routing gateway location analysis report, gateway cross location analysis report
Report management
Support generate all reports or special report
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Cards Management
Function
Memo
Create phone card
Create by number of cards, type, password mode, begin card number, password length, money amount, billing rate, package name, agent id, memo
Phone card
Show serial number, management id, card number, password, money amount, overdraft limit, billing rate, package name, agent id, lock type, sold, bind number limit, display caller id, produce time, expire time, active, enable date, memo, type, user’s account id, user’s account name
Active phone card
Show card number, password, display caller id, enable date, number of bind number, bind number limit, account id, account name, memo
Bind number
Show phone number, display caller id, rewrite rule, enable date, directory, card number, account id, memo
Alarm Management
Function
Memo
System alarm
Support alarm type (CPU, memory, pending CDR, softswitch offline, conversation time, database, CDR insert failed), alarm severity, upper, period, voice alarm, voice alarm call number, email alarm, email
Network alarm
Support network device, alarm type (packages receive, bytes receive, packages transmit, bytes transmit), alarm severity, upper, period, voice alarm, voice alarm call number, email alarm, email
Disk alarm
Support device id, alarm type (disk usage), alarm severity, upper, period, voice alarm, voice alarm call number, email alarm, email
Mapping alarm
Support gateway id, alarm type (mapping ACD, mapping ASR, mapping concurrency change), alarm severity, upper, period, voice alarm, voice alarm call number, email alarm, email
Routing alarm
Support gateway id, alarm type (routing ACD, routing ASR, routing concurrency change), alarm severity, upper, period, voice alarm, voice alarm call number, email alarm, email
Balance alarm
Support account id, account type, alarm type (account balance), alarm severity, upper, period, voice alarm, voice alarm call number, email alarm, email
Current alarm
Support alarm object, alarm type, alarm severity, alarm begin, alarm end, alarm value, upper, lower, ACK user, ACK time, memo
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Function
Memo
History alarm
Support alarm object, alarm type, alarm severity, alarm begin, alarm end, alarm value, upper, lower, ACK user, ACK time, memo, cleared user, cleared time
System Management
Function
Memo
User management
Support user creation, authorization
System log
Show operation log, record time, operating user, event
System parameter
Support detailed settings for business
System information
Show license information, CPU, RAM, hard disk, product version
Data maintenance
Include cleanup system log, empty history alarm, clean payment record, clear CDR, clean data report, auto cleanup and backup
Online user
Query current login user
Number Management
Function
Memo
Number section query
Query used and unused number
Mobile area
Set mobile prefix, area code, local area, memo
City code
Set area code, province, city, length of caller, length of callee, area
Area information
Set area prefix, area name, memo
Number transform
Set mapping gateway incoming caller, phone number, routing gateway outbound callee, account id, memo
Black/white list
group
Set black/white number
System while list
Set system white number
Dynamic black list
Show phone number, type, effective date, expiration time, last call time, softswitch
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