VOS3000 Gateway Analysis Reports Configuration Important Guide

VOS3000 Gateway Analysis Reports Configuration Important Guide

Table of ContentsVOS3000 Gateway Analysis Reports Configuration Important GuideWhat are VOS3000 Gateway Analysis Reports? Report Access Locations Available Gateway Report Types (VOS3000 Gateway Analysis Reports) Mapping Gateway Analysis Reports Routing Gateway Analysis Reports Report Metrics Explained Auto-Generate Report Configuration Gateway Cross Area Analysis (VOS3000 Gateway Analysis Reports) Call Distribution Analysis (VOS3000 Gateway Analysis Reports) Call Distribution Report Features Historical Performance Analysis Performance Report Configuration Gateway Alarm Configuration Mapping Gateway Alarm Types Gateway Fail Analysis Common Failure Categories Daily Call Analysis Report Management (VOS3000 Gateway Analysis Reports) FAQ – VOS3000 Gateway Analysis Reports Related Resources Need Call Center Setup Support?

What are VOS3000 Gateway Analysis Reports?

VOS3000 Gateway Analysis Reports provide comprehensive visibility into call performance across all gateway connections in your VoIP network. These reports enable operators to analyze connection success rates, identify failure patterns, monitor traffic distribution, and optimize routing decisions. The reporting system covers mapping gateways (origination), routing gateways (termination), area-based analysis, and cross-gateway performance metrics essential for wholesale VoIP operations.

Understanding gateway reports is crucial for maintaining service quality, as we discuss in our VOS3000 FAQ guide.

Report Access Locations

Gateway analysis reports are accessed through the VOS3000 management interface:

Data Report > Analysis Report – Main analysis reports

CDR Analysis – Detailed CDR-based analysis

Alarm Management > Alarm Settings – Gateway alarms

Available Gateway Report Types (VOS3000 Gateway Analysis Reports)

Mapping Gateway Analysis Reports

Report NameDescriptionAccess PathMapping Gateway Analysis ReportOverall connection statistics for mapping gatewaysData Report > Analysis Report > Mapping Gateway AnalysisMapping Gateway Area AnalysisCall analysis by destination areaData Report > Analysis Report > Mapping Gateway AreaMapping Gateway PerformanceConcurrent call statistics by hourCDR Analysis > Mapping Gateway Analysis > PerformanceMapping Gateway Call AnalysisConnection analysis detailsCDR Analysis > Mapping Gateway Analysis > Call AnalysisMapping Gateway Fail AnalysisCall failure reason breakdownCDR Analysis > Mapping Gateway Analysis > Fail Analysis

Routing Gateway Analysis Reports

Report NameDescriptionAccess PathRouting Gateway Analysis ReportOverall connection statistics for routing gatewaysData Report > Analysis Report > Routing Gateway AnalysisRouting Gateway Area AnalysisDestination area breakdownData Report > Analysis Report > Routing Gateway AreaRouting Gateway PerformanceConcurrent call statistics by hourCDR Analysis > Routing Gateway Analysis > PerformanceRouting Gateway Call AnalysisConnection analysis detailsCDR Analysis > Routing Gateway Analysis > Call AnalysisRouting Gateway Fail AnalysisFailure reason percentage breakdownCDR Analysis > Routing Gateway Analysis > Fail Analysis

For configuring gateways before analysis, see our SIP trunking setup guide.

Report Metrics Explained

Each gateway analysis report contains the following key metrics:

MetricDescriptionImportanceTotal CallsSum of connected and unconnected call attemptsTraffic volume indicatorFailUnconnected calls countQuality issue indicatorSuccessCalls with connect/busy/no answer/ringing signalingReachability indicatorAnsweredCalls with connect signaling onlyActual conversation indicatorAverage Call DurationMean duration of answered callsQuality and fraud indicatorTotal Call TimeCumulative duration of all callsBilling and capacity metric

Auto-Generate Report Configuration

VOS3000 can automatically generate reports on a scheduled basis. Configure these in System Parameters:

ParameterDefaultDescriptionSERVER_REPORT_GATEWAY_CROSS_LOCATION_ASR_ACDOffAuto generate gateway cross area ASR ACD reportSERVER_REPORT_GATEWAY_MAPPING_ASR_ACDOffAuto generate mapping gateway analysis reportSERVER_REPORT_GATEWAY_ROUTING_ASR_ACDOffAuto generate routing gateway analysis reportSERVER_REPORT_GATEWAY_MAPPING_LOCATION_ASR_ACDOnAuto generate mapping gateway area analysisSERVER_REPORT_GATEWAY_ROUTING_LOCATION_ASR_ACDOnAuto generate routing gateway area analysis

Gateway Cross Area Analysis (VOS3000 Gateway Analysis Reports)

Cross area analysis shows call flow between mapping gateways and routing gateways across different destination areas:

Area Prefix: Region prefix configured in rate settings

Area Name: Region name from area information settings

Gateway Pair: Mapping gateway to routing gateway combinations

For understanding rate and area configuration, see our VOS3000 prefix settings guide.

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Call Distribution Analysis (VOS3000 Gateway Analysis Reports)

Call Distribution reports show traffic patterns over 24-hour periods:

Call Distribution Report Features

Hourly traffic breakdown

Peak hour identification

Traffic pattern visualization

Capacity planning data

Historical Performance Analysis

Historical Performance shows concurrent call patterns on specified dates:

Note: Unsuccessful calls are not counted in historical performance charts, so actual concurrent calls may be slightly higher than displayed values.

Performance Report Configuration

The number of gateways displayed in performance charts is controlled by:

SERVER_DISPLAY_CHART_GATEWAY_SIZE – Determines how many top gateways by concurrency are shown

Gateway Alarm Configuration

Configure gateway alarms to receive alerts for performance issues:

Mapping Gateway Alarm Types

Alarm TypeTrigger ConditionMapping ASRASR falls below thresholdMapping ACDACD falls below thresholdMapping Concurrency DeclineSudden drop in concurrent callsMapping Gateway Concurrent RiseUnusual increase in concurrent callsMapping Gateway Call RateAbnormal call rate changesMapping Bilateral Reconciliation DeviationBilling discrepancy detectedMapping Packet Loss RateHigh packet loss percentage

For vendor reconciliation, see our guide on vendor billing CDR reports.

Gateway Fail Analysis

Fail analysis provides detailed breakdown of call termination reasons:

Common Failure Categories

No Available Router: No route to destination

User Busy: Called party is busy

No Answer: Call ringing timeout

Network Congestion: Network-level rejection

Normal Call Clearing: Standard termination

Insufficient Balance: Account balance too low

For specific error troubleshooting, see our NoAvailableRouter error guide.

Daily Call Analysis

Daily call analysis provides 15-minute sampling intervals throughout the day:

Granular traffic analysis

Time-of-day patterns

Quality variation tracking

Capacity utilization monitoring

Report Management (VOS3000 Gateway Analysis Reports)

VOS3000 includes report management functions for data retention:

ParameterDefaultDescriptionSERVER_QUERY_CDR_MAX_DAY_INTERVAL31Maximum interval for CDR inquiry (days)SERVER_QUERY_MAX_ONE_PAGE_SIZE200000Maximum number of data per pageSERVER_QUERY_MAX_SIZE30000000Data query limit (items)

FAQ – VOS3000 Gateway Analysis Reports

Q1: How often should I review gateway reports?

A: Daily review is recommended for high-traffic platforms. Weekly analysis is sufficient for smaller operations. Set up automatic report generation for consistent monitoring.

Q2: What’s the difference between Success and Answered?

A: “Success” includes all calls that received any response (connect, busy, no answer, ringing). “Answered” only counts calls that were actually connected.

Q3: How do I export gateway reports?

A: Most report pages include an Export button. Reports can be exported in CSV or Excel format for further analysis in spreadsheet applications.

Q4: What does low ACD indicate?

A: Low Average Call Duration may indicate route quality issues, wrong number calls, or potentially fraudulent traffic. Investigate patterns that deviate from normal.

Q5: Can I schedule automatic report delivery?

A: Yes, enable auto-generation in system parameters. Reports will be generated automatically and can be accessed in the Report Management section.

Related Resources

VOS3000 Official Downloads

VOS3000 Troubleshooting Guide

VOS3000 Load Testing Guide

VOS3000 Buyer’s Guide

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