VOS3000 IVR Balance Query Setup Complete Important Guide

VOS3000 IVR Balance Query Setup Complete Important Guide

Table of ContentsVOS3000 IVR Balance Query Setup Complete Important GuideWhat is VOS3000 IVR Balance Query? IVR Balance Query Configuration Steps Step 1: Create IVR Account Step 2: Configure Special Service Number Step 3: Configure System Parameters Step 4: Configure Phone Settings Step 5: Configure Voice Service Account Balance Alert Configuration – VOS3000 IVR Balance Query Balance Alert Parameters Enabling Balance Alert on Phone Custom Ringback Tone (CRBT) Setup CRBT Configuration Call Failure Announcement – VOS3000 IVR Balance Query Enabling Failure Announcementicemail Voice Mail Service Voice Mail Parameters Voice Mail User Controls IVR System Parameters Reference – VOS3000 IVR Balance Query FAQ – VOS3000 IVR Balance Query Related Resources Need Call Center Setup Support?

What is VOS3000 IVR Balance Query?

VOS3000 IVR Balance Query is a value-added service feature that allows end-users to check their account balance and perform voice-based recharge through a dedicated phone number. Users simply dial a pre-configured special service number (such as 999) to hear their current balance or complete recharge transactions using voice prompts. This IVR module is part of the VOS3000 Value-Added Services Package and requires the IVR component to be installed and licensed.

The IVR balance query system enhances customer experience by providing self-service account management. For overall VOS3000 configuration, refer to our VOS3000 FAQ guide.

IVR Balance Query Configuration Steps

Step 1: Create IVR Account

In the VOS3000 management interface, navigate to Account Management and create a new account for IVR services:

Create account (example: ivrtest)

Enter account number and account name

Select appropriate rate plan

Click Apply to save

Step 2: Configure Special Service Number

Set up the phone number that users will dial for balance query:

Go to Business Management > Phone Services > Phone Management

Create a new phone with the special service number (e.g., 999)

Associate it with the IVR account created in Step 1

Click Apply to save

Step 3: Configure System Parameters

In System Parameters, configure the phone as a special service number:

Set phone 999 as a special service number

This indicates calls to this number are free for balance query purposes

For understanding rate configuration for IVR prompts, see our VOS3000 prefix settings guide.

Step 4: Configure Phone Settings

In the phone management interface for the IVR number:

Set Phone Type to Static

Enter IP Address of the IVR server

Select Protocol as SIP

Set Signaling Port to 5065

Step 5: Configure Voice Service

In the Voice Service Configuration page:

Set Flow Type to Value-Added Services

Enter Flow Name as phone

The configured phone number (999) will appear in value-added services flow

Note: The IVR server must be properly installed and configured with the correct voice prompts for balance query and recharge services. Default voice prompts are included with the IVR module.

Account Balance Alert Configuration – VOS3000 IVR Balance Query

VOS3000 IVR also provides balance alert functionality to notify users when their balance is low:

Balance Alert Parameters

ParameterDescriptionSS_ACCOUNTINDICATIONMETHODSet to “Prompt Balance” or “Prompt Duration”SS_ACCOUNTINDICATIONMONEYThreshold amount for balance alertSS_ACCOUNTINDICATIONTIMEThreshold minutes for duration alert

Enabling Balance Alert on Phone

In Phone Management > Supplementary Services:

Enable Account Balance Insufficient Alert

Set the threshold value (e.g., 10 for $10 remaining)

For more on phone configuration, see our VOS3000 PIN and SIP account testing guide.

Custom Ringback Tone (CRBT) Setup

The IVR module also supports custom ringback tone services for enterprise customers:

CRBT Configuration

Upload custom ringback audio file to the IVR server

In Phone Management > Supplementary Services

Enable Ringback Tone Service

Enter the uploaded audio file name

Enterprise Use Case: Corporate customers can have custom welcome messages played to callers, enhancing brand image and professional appearance.

Call Failure Announcement – VOS3000 IVR Balance Query

VOS3000 IVR can announce call failure reasons to improve user experience:

Enabling Failure Announcement

In Phone Management > Supplementary Services

Enable Unreachable Voice Prompt

System has built-in error messages mapped to cause codes

For understanding call termination reasons, see our guide on NoAvailableRouter error troubleshooting.

Need IVR Module Installation Support?

Our team provides complete IVR setup and configuration services.

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icemail Voice Mail Service

The IVR module includes voice mail functionality for unanswered calls:

Voice Mail Parameters

ParameterDefaultDescriptionIVR_VOICEMAIL_EXPIRE_DAY7Voice mail retention daysIVR_VOICEMAIL_MAX_NUMBER10Maximum voice mail itemsIVR_VOICEMAIL_MAX_TIME60Maximum recording length (seconds)IVR_VOICEMAILWELCOMEvoicemailwelcomeDefault welcome audio file

Voice Mail User Controls

#⃣Press #: Listen to next message

0⃣Press 0: Return to main menu

Press **: Replay current message

Press *2: Hear caller number (during playback)

Press *1: Delete message (during playback)

IVR System Parameters Reference – VOS3000 IVR Balance Query

ParameterDefaultDescriptionIVR_SOFTSWITCH_IP–IP Address of SoftswitchIVR_SOFTSWITCH_SIP_PORT5060SIP signaling portIVR_RTP_PORT40000,47999RTP media port rangeIVR_RINGING_TIMEOUT120No answer timeout (seconds)IVR_SETUP_TIMEOUT20INVITE timeout durationIVR_MEDIA_CHECK_TIME_OUT2No media timeout (minutes)

For understanding port configuration, see our guide on changing VOS3000 web port.

FAQ – VOS3000 IVR Balance Query

Q1: What number should I use for balance query service?

A: Common choices are 999, 888, or other short numbers that don’t conflict with your dialing plan. Ensure the number is set as a special service number in system parameters.

Q2: Can users recharge their account via IVR?

A: Yes, users can enter recharge card PINs through voice prompts to add balance to their accounts. The recharge card must be valid and active in the system.

Q3: How do I customize IVR voice prompts?

A: Voice prompt files are stored on the IVR server. You can replace default audio files with custom recordings in supported audio formats.

Q4: Does IVR require a separate server?

A: The IVR module can run on the same server as VOS3000 or on a dedicated server. For high-traffic deployments, a dedicated IVR server is recommended.

Q5: How do I troubleshoot IVR not responding?

A: Check IVR server connectivity, verify SIP signaling port (5065), ensure voice files exist, and check IVR process status on the server.

Related Resources

VOS3000 Official Downloads

VOS3000 Web API Manual

Access VOS3000 from Mobile

VOS3000 Buyer’s Guide

Professional VOS3000 IVR Configuration

Complete IVR module setup with custom voice prompts and features.

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